AI assistant for Zendesk
Connect Zendesk so Joshu can monitor support queues, draft ticket responses with customer context, and flag approaching SLA breaches.
Then $95 a month with no token fees, no resets, and no caps.
What you can ask Joshu in Zendesk
You: Which enterprise tickets in Zendesk are within an hour of SLA breach?
Joshu inspects open ticket views, prioritizes tickets approaching deadlines, and drops an urgent queue on your desk.
You: Draft a response for ticket 5029 explaining our upcoming API migration.
Joshu gathers the technical documentation, drafts a clear explanation in the customer's tone, and holds it for review.
You: Summarize the top customer complaints reported in Zendesk this week.
Joshu categorizes incoming ticket topics, quantifies volume by issue type, and formats a clean weekly executive report.
Customer support tickets, SLA targets, and resolution macros in Zendesk connect directly to your daily engineering and customer success workflows.
What Joshu does
Joshu keeps an active view of your Zendesk support queues to prevent critical issues from slipping through. It matches incoming inquiries with past ticket history, drafts detailed answers that cite company documentation, and flags urgent tickets before SLA timers expire. When product bugs trigger a wave of support tickets, Joshu groups related inquiries and drafts a coordinated engineering bug report.
What you do
Connect your Zendesk instance using OAuth and select which ticket groups or views Joshu may inspect. Joshu asks you to approve each reply, note, or ticket change before it goes into Zendesk.
Why it sticks
Support teams and technical founders often spend substantial time answering the same product questions or manually routing tickets across departments. Joshu researches the underlying answers and prepares complete responses so your team can resolve tickets faster.
Permissions and limits
Joshu accesses Zendesk through Composio-managed OAuth with your own Zendesk role. It can read tickets, preview macros, and add replies or internal notes once you approve them. It cannot delete tickets or change triggers without your explicit confirmation.
Frequently asked questions
Joshu connects to Zendesk through Composio-managed OAuth and works across your support views, ticket queues, macros, and customer profiles. It monitors open tickets, drafts context-rich replies using company knowledge, identifies SLA risks before breaches occur, and connects customer support feedback back to your engineering backlog. You work with an assistant who has a desk, a computer, and persistent memory, not another helpdesk dashboard to keep open in a separate window.
Yes. Every Joshu runs in its own isolated, sandboxed cloud computer. Customer tickets, user profiles, and internal comments Joshu reads stay in that private sandbox. Joshu only accesses views you authorize, and your data is never used to train public AI models.
No. Every public reply, internal note, and ticket change, such as a new status, assignee, or tag, waits for your approval. Joshu reads tickets, checks SLA targets, previews macros, and drafts replies on its own.
Joshu sees what your own Zendesk user can see, and it works only in the brands, groups, and ticket views you choose. It cannot see anything your Zendesk role cannot see.
Zendesk AI works inside Zendesk. Joshu is an assistant with long-term memory across Zendesk, Jira, GitHub, Slack, and email. It connects recurring customer tickets to active engineering bug reports and tells you when high-value clients report blockers.
Joshu is $95 a month after a 14-day free trial. That includes your sandboxed cloud computer, a dedicated US phone number, an @joshu.me email address, persistent memory across your tools, and all tool connectors, including Zendesk. There are no token fees. Paid data and media APIs from the tool catalog are extra, paid per call from a prepaid usage wallet.