AI assistant for Gorgias
Connect Gorgias so Joshu can triage ecommerce support tickets, read customer histories, and draft helpful customer replies.
Then $95 a month with no token fees, no resets, and no caps.
What you can ask Joshu in Gorgias
You: Which customer tickets in Gorgias have been waiting over two hours?
Joshu inspects your support queue, flags unassigned conversations approaching SLA thresholds, and drops a brief on your desk.
You: Draft a refund confirmation reply for order number 4821 in Gorgias.
Joshu reads the ticket and the customer's history, drafts a warm reply explaining the credit timeline, and stages it for your approval.
You: Tag all incoming tickets mentioning broken delivery boxes as urgent.
Joshu checks new tickets on a schedule, finds the ones that mention broken boxes, and applies the urgent tag once you approve.
Customer tickets, order histories, and support macros in Gorgias connect directly to your daily operations and product feedback.
What Joshu does
Joshu keeps track of your Gorgias support queue to ensure urgent customer inquiries receive swift attention. It cross-references incoming tickets with customer profiles and past tickets, drafts detailed resolution replies, and proposes tags for high-priority issues. When delivery or product issues repeat across multiple tickets, Joshu summarizes the pattern and drafts a note for your operations team.
What you do
Connect your Gorgias helpdesk using OAuth and select which support views Joshu may inspect. Joshu asks you to approve each customer reply or ticket change before it goes out.
Why it sticks
Ecommerce support volume fluctuates unpredictably, leading to delayed responses during peak shopping hours. Joshu keeps customer queue times low by researching customer history and preparing complete response drafts before your team opens the ticket.
Permissions and limits
Joshu accesses Gorgias through official API scopes. It can read tickets, draft responses, and apply tags you approve. It has no tool for processing refunds, and it cannot send a reply or close a ticket without explicit confirmation.
Frequently asked questions
Joshu connects to Gorgias through official OAuth and works across your customer support inbox, ticket tags, and customer profiles. It prioritizes urgent customer issues, drafts context-aware responses from the ticket history and customer profile, summarizes daily ticket trends, and ties support feedback back to your product team. You work with an assistant who has a desk, a computer, and persistent memory, not another helpdesk dashboard to monitor continuously.
Yes. Every Joshu runs in its own isolated, sandboxed cloud computer. Customer tickets, order records, and private notes Joshu reads stay in that private sandbox. Joshu only accesses inboxes you authorize, and your data is never used to train public AI models.
No. Replies to shoppers, tag changes, and ticket updates wait for your approval. Joshu reads tickets, summarizes the queue, and drafts replies on its own.
The Gorgias helpdesk you connect, within what your Gorgias user can see. Joshu cannot view separate Gorgias accounts you do not connect.
Gorgias AI macros generate canned text within single ticket windows. Joshu is a dedicated teammate with memory across Gorgias, Shopify, Slack, email, and task boards. It identifies recurring inventory flaws from customer tickets and drafts actionable reports for your fulfillment team.
Joshu is $95 a month after a 14-day free trial. That includes your sandboxed cloud computer, a dedicated US phone number, an @joshu.me email address, persistent memory across your tools, and all tool connectors, including Gorgias. There are no token fees. Paid data and media APIs from the tool catalog are extra, paid per call from a prepaid usage wallet.