What is the Joshu Gorgias connection?

Joshu connects to Gorgias through official OAuth and works across your customer support inbox, ticket tags, and customer profiles. It prioritizes urgent customer issues, drafts context-aware responses with Shopify order details attached, summarizes daily ticket trends, and ties support feedback back to your product team. You work with an assistant who has a desk, a computer, and persistent memory, not another helpdesk dashboard to monitor continuously.

Is my Gorgias data secure?

Yes. Every Joshu runs in its own isolated, sandboxed cloud computer. Customer tickets, order records, and private notes Joshu reads stay in that private sandbox. Joshu only accesses inboxes you authorize, and your data is never used to train public AI models.

Will Joshu send customer replies in Gorgias without asking?

Joshu drafts customer responses by default. Sending messages to shoppers or processing financial refunds follows approval rules you set, so customer communication remains human and verified.

What can Joshu access in Gorgias?

Only the Gorgias helpdesk views and stores authorized during OAuth setup. Joshu cannot view confidential billing records or separate brand inboxes you do not connect.

What is the difference between Gorgias AI macros and Joshu?

Gorgias AI macros generate canned text within single ticket windows. Joshu is a dedicated teammate with memory across Gorgias, Shopify, Slack, email, and task boards. It identifies recurring inventory flaws from customer tickets and files actionable bug reports for your fulfillment team.

Do I need a paid plan?

Joshu is $95 a month with a simple flat rate. That includes your sandboxed cloud computer, a dedicated US phone number, an @joshu.me email address, eight-level cortex memory, and all tool connectors, including Gorgias. There are no surprise usage tiers or seat markups.

Home ConnectConnect Joshu to Gorgias

Connect Joshu to Gorgias

Connect Gorgias so Joshu can triage ecommerce support tickets, look up order statuses, and draft helpful customer replies.

Gorgias

“Which customer tickets in Gorgias have been waiting over two hours?”

Joshu inspects your support queue, flags unassigned conversations approaching SLA thresholds, and drops a brief on your desk.

“Draft a refund confirmation reply for order number 4821 in Gorgias.”

Joshu checks the order details, drafts a warm reply explaining the credit timeline, and stages it for your approval.

“Tag all incoming tickets mentioning broken delivery boxes as urgent.”

Joshu monitors inbound customer messages, applies the shipping tag, and alerts your fulfillment channel.

Customer tickets, order histories, and support macros in Gorgias connect directly to your daily operations and product feedback.

What Joshu does

Joshu keeps track of your Gorgias support queue to ensure urgent customer inquiries receive swift attention. It cross-references incoming tickets with order information, drafts detailed resolution replies, and tags high-priority issues for immediate team action. When delivery or product issues repeat across multiple tickets, Joshu summarizes the pattern and alerts your operations team.

What you do

Connect your Gorgias helpdesk using OAuth and select which support views Joshu may inspect. Set whether drafted customer replies wait for approval on your desk or can be sent directly for common inquiry types.

Why it sticks

Ecommerce support volume fluctuates unpredictably, leading to delayed responses during peak shopping hours. Joshu keeps customer queue times low by researching order details and preparing complete response drafts before your team opens the ticket.

Permissions and limits

Joshu accesses Gorgias through official API scopes. It can read tickets, draft responses, and apply tags within authorized views. It cannot process refunds or close customer tickets without explicit confirmation.

Frequently asked questions

: Joshu connects to Gorgias through official OAuth and works across your customer support inbox, ticket tags, and customer profiles. It prioritizes urgent customer issues, drafts context-aware responses with Shopify order details attached, summarizes daily ticket trends, and ties support feedback back to your product team. You work with an assistant who has a desk, a computer, and persistent memory, not another helpdesk dashboard to monitor continuously.
: Yes. Every Joshu runs in its own isolated, sandboxed cloud computer. Customer tickets, order records, and private notes Joshu reads stay in that private sandbox. Joshu only accesses inboxes you authorize, and your data is never used to train public AI models.
: Joshu drafts customer responses by default. Sending messages to shoppers or processing financial refunds follows approval rules you set, so customer communication remains human and verified.
: Only the Gorgias helpdesk views and stores authorized during OAuth setup. Joshu cannot view confidential billing records or separate brand inboxes you do not connect.
: Gorgias AI macros generate canned text within single ticket windows. Joshu is a dedicated teammate with memory across Gorgias, Shopify, Slack, email, and task boards. It identifies recurring inventory flaws from customer tickets and files actionable bug reports for your fulfillment team.
: Joshu is $95 a month with a simple flat rate. That includes your sandboxed cloud computer, a dedicated US phone number, an @joshu.me email address, eight-level cortex memory, and all tool connectors, including Gorgias. There are no surprise usage tiers or seat markups.